Shipping Policy

Last Updated: September 14, 2026

At Unishop, we believe that a great shopping experience doesn't end at checkout. We are committed to processing your orders carefully and delivering your smart gadgets, innovative technology products, pet products, and accessories as safely and efficiently as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through the Unishop online store.

1. Order Processing

After you successfully place an order, our team will review and process it for shipment.

Orders are generally processed within 1–3 business days after order confirmation and payment verification.

Processing times may occasionally take longer during:

• Promotional campaigns and special offers
• Holidays or public holidays
• High-volume sales periods
• Unexpected operational or logistical circumstances

Once your order has been dispatched, available shipping or tracking information may be provided to you.

2. Delivery Time

Estimated delivery times depend on your delivery location, product availability, courier service, and other logistical factors.

While we make every reasonable effort to ensure timely delivery, delivery dates are estimates and are not guaranteed.

Unexpected delays may occur due to:

1. Courier or transportation delays
2. Severe weather conditions
3. Public holidays
4. High order volumes
5. Incorrect or incomplete delivery information
6. Local logistical restrictions
7. Other circumstances beyond our reasonable control

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• Delivery location
• Order size or weight
• Product type
• Delivery service available for your location

If free shipping is offered on selected products or promotional campaigns, the applicable terms will be displayed at the time of purchase.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

1. Full name
2. Mobile phone number
3. Delivery address
4. Area, city, and postal information where applicable

Unishop cannot be held responsible for delivery delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete customer information.

If you need to update your delivery information, please contact us as soon as possible after placing your order. We will try to accommodate your request before the order is dispatched.

5. Order Tracking

Where tracking is available, Unishop may provide a tracking number or delivery update after your order has been shipped.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Once tracking information has been provided, customers can use the available tracking service to monitor their shipment.

6. Delayed or Missing Orders

If your order does not arrive within the estimated delivery period, please contact our customer support team.

We may contact the relevant courier or delivery service to investigate the shipment status and assist you with the next steps.

Please note that delivery times can sometimes be affected by circumstances outside the control of Unishop or the delivery provider.

7. Damaged Packages

We take reasonable care to ensure that products are properly prepared for shipment.

If your package appears to be damaged when delivered, please:

1. Take clear photographs or videos of the package.

2. Keep the original packaging and shipping materials.

3. Contact Unishop customer support as soon as possible.

4. Provide your order details and relevant photos or videos.

This information may be required to investigate the issue and determine an appropriate resolution.

8. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details.

Our team will review the order and work with you to resolve the issue in accordance with our Refund & Returns Policy.

9. International Shipping

International shipping may be available for selected products and destinations.

Where international delivery is offered, customers may be responsible for any applicable:

• Customs duties
• Import taxes
• Local government charges
• Customs clearance fees
• Other destination-country charges

Such charges are generally determined by the destination country's authorities and may vary depending on local regulations.

10. Product Availability & Split Shipments

Some products may have different processing or dispatch times depending on availability and fulfillment location.

In certain circumstances, items from the same order may be shipped separately. If this occurs, you may receive separate delivery updates or tracking information.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under our Refund Policy.

12. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact us immediately.

Address changes cannot always be guaranteed, particularly after an order has been processed or dispatched.

Any additional delivery costs resulting from an approved address change may be the customer's responsibility.

13. Delivery Attempts

Our delivery partner may make one or more delivery attempts depending on the applicable courier service.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer cannot be reached, additional delivery arrangements may be required.

14. Shipping Policy Updates

Unishop reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our services, delivery arrangements, operational practices, or applicable requirements.

Any updated version will be published on this page with the revised Last Updated date.

15. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, our customer support team is here to help.

Unishop
Smart Products. Better Living. Happier Pets.

For assistance with your order or delivery, please visit our Contact Us page.

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Related Policies

For more information, please review our:

1. Privacy Policy
2. Terms & Conditions
3. Refund & Returns Policy
4. Shipping Policy

Thank you for choosing Unishop — your destination for smart gadgets, innovative technology, and quality pet products.